Refund and Return Policy
While most items can be returned for a refund or replacement within a 7-day return window, return policies may be different across product categories.
- In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
- Was delivered in a physically damaged condition
- Has missing parts or accessories
- Is different from what was ordered
- Is different from its description on the product detail page.
Products marked as "non-returnable" on the product detail page cannot be returned.
- All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items against each category. We may reject the return pickup if the items are not returned according to the policy mentioned against each category.
- Clothing Items may be eligible for replacement.
- In some cases, items may not be eligible for return, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
Refunds for Items
When you return a fulfilled by Ecotattva, refunds are issued to the payment method used at the time of purchase, except for Cash on Delivery.
To check the status of your refund go to your account tab.
|Refund Method||Refund Time-frame(After the return is received by Ecotattva)|
|Credit Card/ Debit Card||Credit Card/ Debit Card||2-4 business days|
|Net Banking||Net Banking Account (Credited to Bank Account)||2-4 business days|
|UPI||UPI Linked Bank Account||2-4 business days|
|NEFT to Bank Account||2-4 business days|
If the standard time-frame as mentioned above has
passed and you have still not received the refund, please contact your credit
or debit card issuer or your bank for more information.
When we receive a payment failure notice from your
bank, we will send you an e-mail asking you to call us. When you call us back,
we will collect your name and the address where you want the demand draft to be
sent, and proceed with the refund.
COD Refund to Bank Account via National Electronic Funds Transfer (NEFT)
For orders placed using Pay on Delivery as the
payment method, refunds can be processed to your bank account via National
Electronic Funds Transfer (NEFT). You can update the details of the bank account where you wish
to receive the refund in the Your Account section or from the Returns Support
Centre when you are returning an item.
You will need to update following information to
enable us to process a refund to your account:
- The Bank Account Number
- IFSC Code
- Account Holder's Name
- Bank Branch
- Bank Name
Refunds cannot be processed to third-party accounts. The name on your account should match with the name of the bank account holder.
NEFT refunds will typically be processed in one business day from our end and will be credited to your account in two business days.
About Return Shipping
There are two ways of returning a Fulfilled by Ecotattva item -
Return Pick-up and Self Return.
Return pick-ups are available for eligible pincodes.
You'll see the Pickup option in the Returns Centre only if your pick-up address and the item(s) you want to return are eligible for return pick-up, provided there are no shipping restrictions.
When the courier service representative visits you for the pick-up, have the items ready for the return. Certain couriers might require a return label which can be generated in the Returns Centre.
If the return is not eligible for Pickup,the Self Return option will be automatically selected in the Returns Centre.Follow the onscreen instructions to return the item using any courier of your choice with package tracking capabilities.
Include the required return documentation with your package. Once we receive the item, you will, in accordance with Ecotattva refund policy, be issued a refund to your preferred refund method that you chose when returning the item in the Returns Centre.
100% Purchase Protection
We are committed to ensure 100% Purchase Protection for
customers by offering genuine products, secure payments and easy returns for
items shopped on ecotattva.com